CLIENT SUCCESS STORY
Casper Sleep drives cost optimization,
greater visibility, and operational agility
$250,000
annual savings
Visibility
centralized billing and inventory
Agility
flexible communications
About Casper Sleep
Casper Sleep is a consumer sleep company known for its innovative mattresses, sleep products, and retail experience. With a network of retail locations and evolving operational needs, reliable connectivity and communications are essential to supporting its stores and employees.
The Challenge
As Casper's retail footprint evolved, managing telecommunications became increasingly complex. Limited visibility into internet circuits, phone systems, and billing made it difficult to identify unnecessary expenses and maintain accurate service inventories.
With stores opening, closing, and relocating, Casper also needed a more flexible communications environment and a better way to coordinate installations, disconnects, and service changes.
Our Approach
Catalyst Group partnered with Casper to bring greater visibility, control, and strategic oversight to its telecommunications environment.
We helped implement a centralized telecom billing and inventory management platform, then reviewed existing internet circuits, phone systems, and services to identify opportunities for optimization and cost reduction.
Beyond expense management, Catalyst introduced a more flexible cloud based phone system, provided project management for installations and location changes, and developed a cost-effective wireless backup strategy to improve connectivity resilience.
"Catalyst helped us understand what services we had, control what we were spending, and manage change across our retail stores. With a footprint that’s always shifting, that kind of discipline has proven extremely valuable."
Mitch Todd
Vice President of Technology
The Results
Through its partnership with Catalyst Group, Casper eliminated unnecessary services and reduced annual telecommunications expenses by nearly $250,000.
The company also gained centralized visibility into billing and inventory, improved communications flexibility, and established a more structured approach to managing telecom services across its changing retail footprint.
With ongoing strategic guidance and project management support, Casper now has a more efficient, scalable, and cost-effective telecommunications environment that better supports its retail operations.