CLIENT SUCCESS STORY
Shepard Steel modernizes communications and connectivity across its operations
Modernized
plant communications
Connectivity
improved internet services
Efficiency
reduced costs and IT workload
About Shepard Steel
Shepard Steel Company, based in Hartford, Connecticut, operates two manufacturing facilities where dependable communications and internet connectivity are essential to daily operations.
As a steel fabrication company, Shepard Steel relies on reliable technology to support its workforce, coordinate business activities, and maintain efficient operations across both plants.
The Challenge
Shepard Steel faced an aging telecommunications environment that needed modernization. Its existing phone system and internet services required evaluation, but limited internal IT resources made managing a complex technology upgrade challenging.
The company needed more than a replacement phone system. It needed a trusted technology partner to evaluate its services, identify opportunities to reduce operating costs, manage implementation, and provide ongoing support.
Our Approach
Catalyst Group evaluated Shepard Steel's communications and connectivity needs across both manufacturing plants, taking a comprehensive approach rather than treating voice and internet services as separate projects.
We recommended and implemented a modern Vonage UCaaS platform, improved internet connectivity, and identified opportunities to reduce monthly telecommunications expenses.
Catalyst also managed the implementation from start to finish, coordinating providers, installations, and post-installation support. This allowed Shepard Steel's team to remain focused on its business while gaining access to modern communications technology and ongoing expert guidance.
"Catalyst helped us understand what services we had, control what we were spending, and manage change across our retail stores. With a footprint that’s always shifting, that kind of discipline has proven extremely valuable."
Mitch Todd
Vice President of Technology
The Results
Shepard Steel gained a more reliable, flexible, and scalable communications environment across both manufacturing plants.
The upgraded phone system and improved internet connectivity strengthened day-to-day operations, while service optimization created opportunities to reduce monthly telecommunications costs.
With Catalyst Group handling implementation and ongoing support, Shepard Steel also reduced the burden on its internal team and gained a trusted technology partner to support its evolving business needs.